Summary for Pakistani players: Apkayz collects your personal data only to run your account, process payments and keep the platform secure. We do not sell your data to anyone. You have the right to access, correct and request deletion of your data at any time. This policy tells you the full story. If you use Apkayz, you agree to the data practices described here.
1Who We Are
Apkayz is an online gaming and sports betting platform operated for Pakistani players. In this Privacy Policy, "Apkayz", "we", "us" and "our" refer to the company operating the Apkayz platform. "You" and "your" refer to any person who creates an account, uses the website or interacts with Apkayz in any way.
Apkayz acts as the data controller for the personal information you provide or that we collect about you. This means we determine what data is collected, why it is collected and how long it is kept. If you have any questions about how your data is handled, the best starting point is our support team at support@apkayz.net.
This policy applies to all personal data collected through the Apkayz website, the cashier and payment systems, customer support channels and any other Apkayz-operated service. It does not apply to the data practices of third-party game providers, payment processors or other partners — those entities operate under their own privacy policies.
2Data We Collect
Apkayz collects personal data across several categories. Here is a plain-English breakdown of what we hold and why:
| Category | Examples | Why We Need It |
|---|
| Identity Data | Full name, CNIC number, date of birth, gender | Account registration and identity verification (KYC) |
| Contact Data | Mobile number, email address, city | Account communication, support, notifications |
| Financial Data | Easypaisa/JazzCash number, bank account details, card last four digits | Processing deposits and withdrawals in PKR |
| Verification Documents | CNIC photo, selfie, proof of payment method | One-time KYC compliance, anti-fraud and AML obligations |
| Gaming Data | Game history, bets placed, wins, losses, session times | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, OS, login timestamps | Security, fraud prevention, platform performance |
| Usage Data | Pages visited, features used, time on platform | Platform improvement, personalisation |
| Communication Data | Support chat logs, email correspondence | Resolving queries, dispute evidence, service improvement |
Apkayz does not collect sensitive categories of personal data such as ethnicity, religion, health information or political opinions. We collect only what is genuinely needed to operate the platform safely and fairly.
3How We Collect Your Data
Apkayz collects personal data through a number of channels, all of which you interact with directly or which operate transparently in the background to keep the platform secure:
3.1 Directly From You
When you register an account, you provide your name, mobile number, email address and date of birth. When you complete KYC verification, you provide identity documents. When you make a deposit or withdrawal, you provide payment details. When you contact customer support, the content of that conversation becomes part of your record.
3.2 Automatically When You Use the Platform
Our servers automatically log your IP address, device identifiers, browser type and the pages you visit within the Apkayz platform. This data is collected by our security and analytics systems and is used for fraud detection, platform stability monitoring and aggregate usage analysis. It is not sold or shared with advertisers.
3.3 From Payment Providers
When you use Easypaisa, JazzCash or another payment method, the payment provider confirms transaction details to Apkayz so that deposits and withdrawals can be processed correctly. Apkayz receives only the confirmation data necessary to complete the transaction — not your full payment account credentials.
3.4 From Identity Verification Services
For KYC purposes, Apkayz may use a third-party identity verification service to check the validity of documents you submit. This service processes your document data under strict confidentiality obligations and does not retain your data beyond the verification process.
4Why We Use Your Data
Apkayz uses your personal data for specific, legitimate purposes. We do not use your data for anything that isn't directly connected to running the platform and serving you as a player. The main purposes are:
- Account Management: Creating and maintaining your Apkayz account, including login authentication and profile settings.
- Payment Processing: Handling your PKR deposits and withdrawals via Easypaisa, JazzCash, bank transfer and other supported methods.
- Identity Verification: Verifying your identity in compliance with our KYC and anti-money-laundering (AML) obligations before processing withdrawals.
- Customer Support: Responding to your queries, investigating complaints and resolving disputes using the account and interaction history we hold.
- Responsible Gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling and to enforce deposit limits, self-exclusion and other responsible gaming tools you have activated.
- Security and Fraud Prevention: Detecting unauthorised account access, fraudulent payment activity, bonus abuse and other security threats using technical and transactional data.
- Platform Improvement: Analysing aggregate usage patterns to improve the Apkayz interface, add features players find useful and fix issues.
- Legal Compliance: Meeting our obligations under applicable laws, including anti-money-laundering regulations and responding to lawful requests from regulatory or law-enforcement bodies.
- Marketing (where you have consented): Sending you promotional emails, SMS messages or in-platform notifications about Apkayz offers and promotions. You can opt out at any time — see Section 13.
5Legal Basis for Processing
Apkayz processes your personal data on the following legal grounds:
- Contract Performance: Most data processing is necessary to operate your Apkayz account and provide the gaming and payment services you signed up for. Without processing your identity, contact and payment data, we cannot fulfil the contract between us.
- Legal Obligation: KYC verification, AML record-keeping and cooperation with regulatory or law-enforcement authorities are legal requirements that we must meet regardless of individual preference.
- Legitimate Interests: Security monitoring, fraud prevention and platform improvement serve the legitimate interests of Apkayz and the wider player community. We do not use this basis where it would override your individual rights.
- Consent: Direct marketing communications are sent only with your explicit consent. You can withdraw consent at any time by opting out via the link in any marketing email or by contacting support.
6Who We Share Your Data With
Apkayz does not sell, rent or trade your personal data. Full stop. We share data only in the following situations and only to the extent necessary:
6.1 Payment Processors
To process your PKR deposits and withdrawals, we share the minimum necessary data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank or your card network. These providers receive only what is needed to complete the specific transaction.
6.2 Game Providers
When you play games hosted by third-party providers on the Apkayz platform, a session token and your account identifier may be passed to the game provider's system. Game providers operate under data processing agreements with Apkayz and may not use this data for any purpose beyond providing the game.
6.3 Identity Verification Partners
KYC document checks may be conducted by a specialist third-party verification service. This provider processes your documents solely to confirm their validity and communicates the result to Apkayz. Your documents are not retained by the verification provider beyond the check.
6.4 Legal and Regulatory Authorities
Apkayz will disclose personal data to law-enforcement or regulatory bodies where legally required to do so — for example, in response to a court order, anti-money-laundering investigation or official inquiry. In such cases we will disclose only what is specifically required and will inform you if legally permitted to do so.
6.5 Corporate Transactions
In the event of a merger, acquisition or sale of Apkayz assets, player data may be transferred as part of that transaction. You would be notified before your data becomes subject to a different privacy policy as a result of such a change.
We never share your data with advertisers, data brokers or marketing agencies. Your activity on Apkayz is not used to build a profile for sale to third parties.
7How Long We Keep Your Data
Apkayz keeps your personal data for as long as your account is active and for a defined period after account closure. The main retention periods are:
- Account and identity data: Retained for the duration of your account plus a minimum of 5 years after closure, as required by our AML obligations.
- Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
- KYC documents: Retained for the duration of your account plus 5 years after closure. Documents are stored in encrypted form.
- Customer support communications: Retained for 3 years after the last interaction, to support dispute resolution and service improvement.
- Technical and security logs: Retained for 12 months from the date of generation, unless a specific security investigation requires longer retention.
- Marketing consent records: Retained until you withdraw consent, plus a short period to evidence the withdrawal.
When data is no longer required for any of the purposes described in this policy, it is securely deleted or anonymised so that it can no longer be linked to you.
8How We Protect Your Data
Apkayz takes data security seriously. The platform uses a layered approach to protecting your personal and financial information, combining technical safeguards with operational security practices.
8.1 Encryption
All data transmitted between your browser or device and the Apkayz platform is protected by 256-bit SSL/TLS encryption. This is the same standard used by major banks and financial institutions. Your payment details and personal documents are never transmitted in plain text.
8.2 Data Storage
Personal data is stored on secured servers with access controls, firewalls and intrusion-detection systems. KYC documents and financial records are stored in encrypted form. Access to sensitive data within Apkayz is restricted to staff who genuinely need it to perform their role, and all internal access is logged.
8.3 Payment Data
Apkayz does not store full card numbers or mobile wallet PINs. Payment processing is handled through tokenised systems where your full payment credentials are held by the payment provider, not by Apkayz directly. This means that even in the unlikely event of a security incident on our servers, your payment account credentials would not be exposed.
8.4 Your Responsibility
Account security is a shared responsibility. Use a strong, unique password for your Apkayz account and do not share it with anyone — including family members. Enable two-factor authentication from your account settings. If you believe your account has been accessed without your knowledge, contact Apkayz support immediately. We can lock your account within minutes while an investigation takes place.
Apkayz staff will never ask for your password in any communication, including live chat, email or SMS. If anyone claiming to be from Apkayz asks for your login credentials, treat it as a phishing attempt and report it to support@apkayz.net immediately.
9Cookies and Similar Technologies
Apkayz uses cookies and similar technologies on our website. A cookie is a small file stored on your device that helps the platform remember your preferences and session state. Here is how we use them:
- Essential Cookies: Required for the platform to function. These keep you logged in during your session and maintain the state of your gaming session. You cannot opt out of these without leaving the platform.
- Security Cookies: Used to detect and prevent fraudulent activity, including repeated failed login attempts and suspicious access patterns.
- Performance Cookies: Collect anonymised data about how players use the platform — which pages load slowly, which features are used most. This data is used to improve the platform and is not linked to individual player identities.
- Preference Cookies: Remember your language, display and notification preferences so you do not have to set them on every visit.
Apkayz does not use third-party advertising cookies or tracking pixels from social media platforms. Your activity on Apkayz is not shared with external ad networks.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform normally.
10Your Data Rights
You have meaningful rights over your personal data held by Apkayz. These rights are not bureaucratic formalities — they are real and we will act on them promptly when you exercise them.
Right of Access
You can request a copy of all personal data Apkayz holds about you. We will provide this within 30 days of a valid request, free of charge for the first request each year.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. Contact support with the details of what needs changing and we will update it promptly.
Right to Erasure
You can ask us to delete your personal data. This right applies in most situations, but we may be required by law to retain certain data (such as KYC documents and financial records) for a defined period even after account closure. We will explain clearly which data we must retain and why.
Right to Restrict Processing
In certain circumstances — for example, if you contest the accuracy of data we hold — you can ask us to pause processing of that data while the matter is resolved.
Right to Data Portability
You can request a machine-readable copy of the personal data you have provided to Apkayz, suitable for transfer to another service if you choose.
Right to Object
You can object to our use of your data for direct marketing at any time, with immediate effect. You can also object to processing based on our legitimate interests, in which case we will review and cease processing unless we have compelling grounds to continue.
To exercise any of these rights, contact us at support@apkayz.net with "Data Request" in the subject line. We will respond within 30 days. If we cannot fulfil a request, we will explain why.
11Children and Under-18s
Apkayz is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18. If you are under 18, you are not permitted to register an account and should not attempt to do so.
If Apkayz discovers that an account has been registered by a person under 18, that account will be immediately closed, all funds including winnings will be forfeited and any personal data collected will be deleted as quickly as our legal obligations permit.
If you are a parent or guardian and believe your child has registered an account with Apkayz, please contact us at support@apkayz.net immediately. We will investigate and act without delay. We take the protection of minors very seriously and will not hesitate to involve appropriate authorities if the situation warrants it.
12International Data Transfers
Some of the third-party service providers used by Apkayz — including game providers and identity verification services — may process data in countries outside Pakistan. Where this is the case, Apkayz ensures that appropriate safeguards are in place before transferring data, including contractual obligations on the recipient to protect data to the same standard as required under this policy.
Apkayz does not transfer your personal data to countries or organisations without an adequate level of data protection in place. If you have concerns about specific international transfers, contact us at support@apkayz.net and we will provide more detail on the safeguards applicable to your situation.
13Marketing Communications
Apkayz will send you promotional emails, SMS messages or in-platform notifications about bonuses, new games and platform updates only if you have given your consent during registration or subsequently opted in via your account settings.
You can withdraw your marketing consent and opt out of all promotional communications at any time in any of the following ways:
- Click the unsubscribe link in any marketing email from Apkayz
- Reply STOP to any promotional SMS
- Update your notification preferences in your Apkayz account settings
- Contact support at support@apkayz.net and request removal from all marketing lists
Opting out of marketing will not affect transactional communications — you will still receive essential account notifications such as deposit confirmations, withdrawal updates and security alerts, as these are necessary to operate your account.
Apkayz does not send marketing to players who have self-excluded or are in a cooling-off period. If you receive a marketing communication during a self-exclusion or cooling-off period, please contact support immediately — this would represent an error on our part and we will correct it without delay.
14Changes to This Privacy Policy
Apkayz reviews this Privacy Policy regularly and updates it as needed to reflect changes in the platform, data practices or applicable law. The "Last Updated" date at the top of this page always shows when the most recent revision was made.
When we make significant changes — for example, changes to the types of data we collect, new categories of third parties we share data with, or changes to your rights — we will notify you by email to your registered address and via a prominent notice on the Apkayz platform at least 14 days before the changes take effect.
Minor administrative updates (such as correcting a typo or clarifying existing language without changing its meaning) may be made without advance notice. We encourage you to check this page periodically to stay informed of how Apkayz handles your personal data.
